Policies

 Personalized T-Shirts Production

All orders are hand produced at our state of the art facility by our well trained team in beautiful Columbus Ohio. We will do our best to get your order to you as soon as possible and if you select one of our expedited options we will have your order delivered in the time specified. Please let us know if there is anything else we can do for you - if it can be done we will do it.

 Expedited Delivery

If you need your order quickly, one of our expedited delivery options may be the way to go. We will ensure that your order is produced and shipped to arrive in the time specified. We are not responsible for delays by our carriers but we will do our best to resolve any issues that may arise. During high volume holiday seasons, delivery times may vary. If you need something sent overnight, call our friendly customer service department at 1-800-721-9895 for a quote.

 Payment

We accept Visa, MasterCard, Discover and American Express credit and debit cards as well as money orders and Paid by Cash www.paidbycash.com. We do not ship C.O.D. To pay for your order with a money order: 1) Select and design your customized item(s) online. 2) Print out your order with your design specifications. 3) Mail your order along with a money order in the exact total amount including shipping to: Bridal Party Tees, 1590 W. Mound St. Columbus, OH 43223. Don't forget the shipping cost.

 Shipping

Shipping is just $5.95 for standard orders shipping within the US. We use several carriers (USPS & FedEx) to provide you with the shipping option that is right for you. FedEx does not deliver to PO boxes. Once your order has shipped we will email you a tracking number.

 International Orders

Shipping charges on International orders, including Canada, are just $15.95. Standard international orders will be shipped USPS and should be expected to arrive in 10 business days. We do offer two FedEx expedited options on international orders but you will be responsible for all duties and taxes that your country may charge.

 To Place an Order

Orders can be placed online 24 hours a day 7 days a week or by phone during normal business hours. There is a chance during times of high call volume all lines may be busy, please leave us a message or call back in a few minutes.

 Change to Order

We encourage you to double check your order before placing it, but understand that you may want to make a change after the fact. If you desire to make a change, you must notify us within 12 hours by either email or phone. After 12 hours we can not guarantee your order can be changed as it has begun the customization process.

 Order Cancellations

Order cancellations must be done within 12 hours after placing an order. There will be a 25% restocking fee based on the price of the order (shipping is excluded).

 Back Orders & Discontinued Items

We try very hard to keep ample supplies of our products on hand, however every so often we find ourselves out of stock. We will make every effort to contact you if the product you ordered is temporarily out of stock or discontinued. In either case you can substitute another item of equal or lesser value or get a refund.

 Returns & Exchanges

We stand behind our products and the custom decoration that goes into each and every item. If we make a mistake with your order, we will replace your items immediately. Please review your design and the product size chart prior to ordering as each order is made individually to your specifications and cannot be resold. For this reason we cannot exchange or refund orders based on size discrepancy or errors made while creating your design. If we have made a mistake with your order please contact one of our customer service representative at bridalpartytees@eRetailing.com or call 1-800-721-9895 within 30 days of receiving your order.
BridalPartyTees is not responsible for any problems with orders that have been opened or left unattended after they are delivered. Please contact the carrier and let us know if there is anything we can do to help.